The agreement
These terms form a binding contract between you and 19rich Casino Entertainment Ltd., the operator of 19richcasino.com, licensed by the Malta Gaming Authority. Registering an account, depositing funds or placing a stake means you accept them in full.
They should be read together with our Privacy Policy, Cookies Policy and Responsible Gaming page, plus the specific rules attached to any promotion you opt into. Where a promotion's rules conflict with this document, the promotion's rules govern that promotion only.
We may update these terms. Material changes are announced by email or an on-site notice, and continuing to play after the effective date means you accept the new version.
Eligibility
To hold an account you must:
- Be at least 18 years old, or older if the law where you live sets a higher age.
- Have full legal capacity to enter a contract.
- Be acting for yourself, not as an agent for another person or a business.
- Not be resident in a territory where we do not accept players, and not be attempting to disguise your location.
- Not appear on any sanctions list or self-exclusion register we are required to check.
Employees of 19rich Casino Entertainment Ltd., our suppliers, and their immediate family members may not hold player accounts.
Your account
One person, one account. Duplicate accounts are closed on discovery, and any bonus value drawn from them is removed.
- Register with accurate details and keep them current — a mismatch at withdrawal is the most common cause of delay.
- Your credentials are yours alone. Everything done through your login is treated as done by you.
- Tell support immediately if you suspect unauthorised access, and change your password at once.
- Accounts are not transferable, and balances cannot be moved between players.
Verification
Before a first withdrawal, and at any point where our obligations require it, we will ask you to prove identity, age, address and ownership of the payment method used.
| What we ask for | Accepted evidence |
|---|---|
| Identity and age | Passport, driver licence or national ID, valid and fully legible |
| Address | Utility bill or bank statement issued within the last three months |
| Payment method | Masked card image, wallet screenshot or bank statement header |
| Source of funds | Requested only where anti-money-laundering thresholds apply |
Withdrawals stay on hold until verification completes. Documents that are altered, expired or belong to someone else lead to account closure and, where required, a report to the authorities.
Deposits and withdrawals
Accounts operate in AUD, USD, USDT, CAD, EUR or GBP, chosen at registration. Conversions use the rate applied by the payment provider at the time of the transaction.
| Rule | Detail |
|---|---|
| Minimum deposit | $20 (individual methods may set their own floor) |
| Maximum deposit | $10,000 |
| Minimum withdrawal | $30 |
| Daily withdrawal ceiling | $10,000 |
| Processing time | 1-3 business days after approval |
| Return route | Withdrawals go back to the method used to deposit wherever technically possible |
Funds held in your account are not a deposit in the banking sense and earn no interest. Depositing and then withdrawing without meaningful play may be treated as an attempt to use the platform as a payment service and refused.
Bonuses and the VIP ladder
The welcome package pays a 200% match up to $500 plus 100 free spins. Every promotion carries its own wagering requirement, game weighting, maximum stake while a bonus is active, and expiry window — those details are shown when you claim.
- Bonus funds are spent before cash funds unless a promotion says otherwise.
- A withdrawal made while wagering is incomplete forfeits the remaining bonus and any winnings tied to it.
- Deliberately playing only high-weighting games at maximum stakes to clear a requirement counts as abuse.
- One welcome offer per person, household, IP address and device.
- Seasonal missions and prize drops run to published dates and cannot be extended individually.
The VIP programme runs across six tiers with a 15% cashback rate and tier-matched promotions. Progression follows consistent play; tiers may be reviewed if activity stops for an extended period, and tier benefits carry no cash value.
Fair play
Game outcomes come from certified random number generators supplied by our 59 software partners and audited independently. The average return to player across the library is 96.9%, published per title in each game's information panel.
Live dealer rounds are governed by the rules displayed at the table. Where a live round is void — a dealer error, a stream failure mid-round — stakes for that round are returned.
Prohibited conduct
The following will lead to suspension, forfeiture of bonus funds, and where warranted, permanent closure:
- Opening or operating more than one account, including through another person.
- Using VPNs, proxies or falsified details to disguise your location or identity.
- Automated play, bots, or software that interacts with games on your behalf.
- Exploiting a fault in a game or in the platform rather than reporting it.
- Colluding with other players, particularly at live tables.
- Depositing with a payment method you are not authorised to use.
- Abusive behaviour towards support staff or live dealers.
Errors and malfunctions
A malfunction voids all plays and pays. If a game, a jackpot display, a balance or an odds figure is shown in error, we reserve the right to correct it and to reverse transactions that depended on the error, returning the affected stakes.
If a round is interrupted by a connection drop, the game state is restored when you return. Should restoration prove impossible, the stake is refunded.
Dormant accounts and closure
An account with no login for 12 consecutive months is treated as dormant. We will attempt to contact you at the address on file before applying any administrative charge permitted by our licence, and a dormant account with a balance is never simply emptied.
You may close your account at any time through support. Any confirmed balance is returned to a verified payment method. Closure does not erase records we are required to keep — see the retention table in the Privacy Policy.
We may close or suspend an account where these terms are breached, where verification fails, or where a regulator directs us to. Where a closure is not your fault, the confirmed cash balance is returned in full.
Liability
The platform is provided as is. We do not warrant uninterrupted availability, and we are not liable for losses arising from your internet connection, your device, or a third-party payment provider's processing.
Nothing here limits liability for fraud or for anything that cannot lawfully be limited. Subject to that, our total liability for any claim is capped at the amount held in your account at the time the claim arose.
Gambling involves risk and money staked can be lost. Never stake funds you cannot comfortably afford to lose.
Complaints and disputes
Raise the matter with our 24/7 live chat or by email first — most issues resolve there within a day. If you are not satisfied, ask for the complaint to be escalated, and we will provide a written outcome.
Should the outcome still not settle things, you may refer the complaint to the Malta Gaming Authority, whose decision on licensed conduct we abide by. Records of the game round in question are decisive: our server logs prevail over any client-side display.
General terms
- These terms are governed by the law of Malta, and the courts of Malta have jurisdiction.
- If a clause is found unenforceable, the rest continues to apply unchanged.
- Failing to enforce a term on one occasion does not waive it for the future.
- You may not assign your rights under this agreement; we may assign ours as part of a corporate reorganisation.
- The English version of these terms prevails over any translation.
Questions about anything on this page go through the contact page.